Terms of service


Liebenauer belt 16

8041 Graz

Tel: +43 720310710

Email: office@grillericoo.com

Information, data disclosure and complaints at: office@grillericoo.com

Managing Director:

DI (FH) Markus Grübler

Trade regulations:

Trade regulations www.ris.bka.gv.at

Trade designation:

Member of the WKO

Professional designation/company object:

Professional groups: Trade with goods of all kinds.

Chamber affiliation: Member of the Austrian Federal Economic Chamber

Commercial register number: FN 589216 w

Commercial court: Graz

UID number Austria: ATU78603735

Bank details:

Account holder: Grillericoo GmbH

Please always quote the invoice number/order number when transferring money.

Institute: Raika South West Styria


IBAN: AT82 3805 6000 0309 1824

Object of the company:

1. Trade with goods of all kinds

Liability notice:

Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

1. General

The general terms and conditions apply to the sale and delivery of goods as well as the provision of services

of services is carried out by Grillericoo e.u..

By clicking the checkbox in the shopping cart before submitting the order.

"I have read and accepted the terms and conditions as well as the provisions on the right of withdrawal and warranty.",

the buyer agrees to these terms and conditions and is bound by them.

Deviating terms and conditions of the buyer are only valid

if we have agreed to them in writing or manufactured.

Our range of offers is not binding. The order of the customer with full legal capacity

represents an offer to conclude a purchase contract.

The confirmation of receipt of the order subsequently sent by us does not in itself constitute acceptance of the offer.

The purchase contract is only concluded as soon as we have emailed a verified order confirmation. All offers on our website are subject to change, non-binding and only available while stocks last.

2. Contract language

For article texts and descriptions, the German designation always applies in case of dispute.

All customer correspondence is in German.

3. Prices

The prices are valid at the time of the order including VAT plus the selected shipping costs. They are before the conclusion of the contract in the shopping cart and then in a contract confirmation sent to the customer. ersichtlich

Grillericoo e.u. reserves the right to cancel orders.

If you have any questions, please do not hesitate to contact us. The transport costs are always calculated on a daily basis.

Sales to customers outside the EC are not subject to sales tax, but they have to pay the respective national import duties. In the case of sales to entrepreneurs within the EC, no Austrian sales tax is due upon proof of the UID, but they have to pay the sales tax in their home country.

The settlement takes place in Euro.

4. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Grillericoo e.u., Markus Grübler, St Peter Hauptsraße 208, 8042 Graz, office@grillericoo.com, phone: +43 720310710) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the cost of return shipping if the revocation happens on no technical basis. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

- To Grillericoo e.u., St Peter Hauptsraße 208, 8042 Graz, office@grillericoo.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where not applicable.

Special notes

If you finance this agreement by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both agreements form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are entitled to a right of revocation for this as well.

Return shipping:

Parcel: we will send you a return label from GLS.

Pallet / freight forwarding: For this we charge them a return flat rate of 120€.

5. Shipping & payment

The prices listed on the product pages include the statutory value added tax and other price components.

Deliveries are only possible to delivery addresses in Europe.

You can choose to pay in advance, purchase on account, cash on collection, instant bank transfer, credit card or PayPal.

6. Delay of payment Zahlungsverzug fett geschrieben

If the customer is in default of payment, we are entitled to claim the statutory default interest.

7. Reminder and collection charges

The contract Grillericoo e.u. undertakes in the event of default, even in the case of non-culpable delay in payment, to reimburse us for the reminder and collection costs to which we are entitled to the extent that they are necessary for appropriate legal action

and are reasonable in relation to the claim.

8. Default of acceptance

Goods that are not accepted and returned may be resent at the customer's expense.

9. Retention of title

We retain title to the delivered service or goods or to the media processed or created by us until the

media processed or created by us until receipt of all payments arising from the business

business relationship with the customer.

The customer must notify us immediately of any access by third parties to our goods subject to retention of title.

Pledges, transfers by way of security and similar goods subject to retention of title are only permitted with our prior consent.

If payment is not made immediately after a reminder in the event of default, our goods subject to retention of title shall be surrendered without delay.

The return costs shall be borne by the customer.

Until full payment of the ordered goods, the goods remain our property. Before full payment of the goods, the customer is prohibited from pledging the goods, assigning them by way of security or granting third parties any other rights to them.

10. Warranty, liability, guarantee

The warranty shall be governed by the statutory provisions. It is limited to the statutory period

of 24 months from the date of acceptance of the goods by the buyer or, in the case of services, from the date of completion of the service.

In the case of justifiably complained defects, either free replacement or improvement will be made, for which an appropriate period is to be granted.

If a replacement or improvement is not possible (not possible, too much effort, unreasonable, delay, etc.), then the buyer has the right to a price reduction or, if the defect is not minor, cancellation of the contract (redhibitory action).

Defects that have occurred are to be notified as far as possible upon delivery or after they have become visible, whereby a failure to notify the consumer at the time of delivery or after the defect becomes visible shall not affect the consumer's his warranty claims.

If the purchase is a commercial transaction (B2B) for the customer, he must inspect the goods no later than 2 weeks after receipt and inform us immediately if he finds any defects.

Our company is only liable for damages in case of intent and gross negligence.

This does not apply to personal injury or consumer transactions. The existence of slight or gross negligence has to be proven by the injured party, unless it is a consumer transaction.

The replacement of (defected) consequential damages, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded.

Our company as the operator of the web store mentioned in the imprint provides the service with the utmost care, but is not liable for the services provided by third parties or obtained from third parties.

The guarantee is with the guarantor (with the manufacturer / sometimes with the seller, if the manufacturer is the manufacturer) and is subject to its terms and conditions. Any warranty conditions can be found in the confirmation of contract.

By claiming the warranty, the statutory warranty is not limited.

When shipping the goods in consumer transactions, the risk of loss or damage to the goods is only the consumer as soon as the goods are delivered to the consumer or to a third party determined by the consumer and third party other than the carrier.

If the consumer has concluded the contract of carriage himself without making use of a choice suggested by us, the risk shall pass to the consumer.

11. Applicable law, place of jurisdiction

The contracting parties agree on the application of Austrian law.

Place of jurisdiction : Graz

12. Place of performance for business transactions

Place of performance for all services under the contract is our registered office.

Grillericoo e.u. 8042 Graz St. Peter main street 208

13. delivery

Delivery will be made by GLS/UPS/DHL/Post or forwarding agency. Depending on weight, nature of the goods.

Items in stock will be shipped within 1-2 days after payment. In the case of non-stock items, the delivery time can not be estimated.

If not all ordered items are immediately available, they will be delivered immediately and others as soon as they are available.

14. Purchase on account

Payment by invoice

In cooperation with Unzer, we offer purchase on account as a payment option. Please note that the purchases on account are only available to consumers and that payment must be made in each case to Unzer.

15. Others

Recourse claims in the sense of the product liability law are excluded, unless, the person entitled to recourse proves that the fault was caused by MM Online Grillericoo e.u. GmbH and at least grossly negligent.

The contract Vertrag Leerzeichen Grillericoo e.u. waives the possibility of set-off. However, this does not apply against consumers.

The ineffectiveness, invalidity or cancellation of ind ividual provisions shall not affect the validity of the remaining provisions of these General Terms and Conditions.

We recommend that declarations, notifications, etc. addressed to us - with the exception of notifications of defects - be sent in writing to us. - with the exception of notices of defects - in writing to us.

The UN Convention on Contracts for the International Sale of Goods and all provisions relating to the UN Convention on Contracts for the International Sale of Goods are expressly excluded.